FAQ

FREQUENTLY ASKED QUESTIONS

If you can't find your answer below, don't hesitate to email us at sixsistersshop@befulfilled.net or call us at 1-888-814-1784.

 

Q: How do I track my package?

A: Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!

Q: How long will it take to receive my order?

A: We will ship your order within 1-3 business days of receiving it. (Most orders go out much sooner than that).

Economy averages 4-8 days for delivery, while Standard shipping takes 1-4 days.  We cannot guarantee when it will arrive as it is out of our control once it leaves our warehouse. 

Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

Q: How do I use a discount code?

A: During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!

Q: How do I use my gift card or store credit?

A: On the second step of checkout, you will place the code in the Gift Card box and click "Apply."

Q: Can I use more than one discount code on an order?

A: Our system will only allow one discount code to be used on an order.

Q: How do I edit my cart?

A: Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

Q: Who pays for the duty fees and/or taxes on international shipments?

A: Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than the USA will be the responsibility of the customer.

Q:  What countries are available to have orders shipped to?

A: International shipping is available. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer. 

Q: Can I shop at your warehouse?

A: Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing.

Q: Can I change my order?

A: Sorry–we cannot make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet.

1. Can I cancel my order?                                                                               
2. We know there might be some hesitation after a purchase. Provided your order has not been shipped yet, we are happy to cancel it for you.
3. What happens when my order is returned as undeliverable?                     
4. There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically issue store credit for the amount of the order.

Q- Can I exchange or return an item? (Our most Frequently Asked Question)

A - You may return any items within 30 days of purchase, as long as they are unused, and in the original packaging, including a receipt or proof of purchase. Shipping costs on returns are the buyer’s responsibility unless the return is a result of an error (you received an incorrect or defective item). Please contact our customer service team at sixsistersshop@befulfilled.net for questions/concerns.

Six Sisters Shop

Attn: RETURNS

14699 S 800 W

Bluffdale, UT 84065